Privacy Policy

1. Introduction

DC5 Systems Limited ("we", "us", or "our") operates alexpoolesystems.com. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our consultancy and education services.

DC5 Systems Limited (Hong Kong company number 80533742), with its registered office at RM 2310, Dominion Centre, 43-59 Queen's Road East, Wan Chai, Hong Kong, is the data controller for the personal data collected through this website.

2. Data we collect

We may collect and process the following categories of personal data:

• Identity data: name, professional title, and organisation.
• Contact data: email address, telephone number, and postal address.
• Technical data: IP address, browser type, time zone setting, and operating system when you access our site.
• Usage data: information about how you use our website, products, and services.
• Communications data: your preferences in receiving marketing from us and your communication preferences.

3. How we use your data

We use your data based on legitimate business interests, performance of a contract, or your explicit consent, specifically to:

• Provide and manage our consultancy and education services.
• Communicate with you regarding enquiries or active projects.
• Send you newsletters or updates if you have opted in to receive them.
• Improve our website functionality and user experience through analytics.
• Comply with legal and regulatory obligations in the Hong Kong SAR.

4. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate data.
• The right to request the erasure of your data ("right to be forgotten").
• The right to object to or restrict the processing of your data.
• The right to withdraw consent at any time.

5. Cross-border data transfers

DC5 Systems Limited operates globally. As part of our service delivery, your personal data may be transferred to, and processed in, countries other than the one in which you reside.

Specifically, our data processing activities and infrastructure involve service providers and infrastructure located in:

• Hong Kong SAR: primary business operations and data controllership.
• Vietnam: technical support and operational processing.
• United Kingdom: strategic consultancy and specialised performance services.

We ensure that all such transfers are protected by appropriate technical and contractual safeguards to ensure your data receives a level of protection consistent with this policy and international data protection standards.

6. Contact information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at: